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One of the primary responsibilities of a CX professional is to influence change. One of the ways we can help influence stakeholders and frontline associates is by tuning into what an individual’s nonverbal communication tells us.
This discussion will help you decode nonverbal cues in those who you engage with in your professional environment. It will also provide you valuable insights into your own nonverbal communication. Sometimes when we say nothing, we communicate so much.
Justin Stanley - I am a professor and the Director of Debate at Johnson County Community College. I graduated with a bachelors degree in Sociopolitical Communication from Missouri State University and a Masters in Communication Studies from the University of Missouri - St. Louis. My academic interests include Persuasion, Business Communication and Non-Verbal Communication. I have given numerous presentations at regional and national communication conferences and work with several non-profit organizations to enhance their communication capabilities.