CX Day Sponsored Webinar by Inmoment: From Information to Innovation: Using Customer Data to ...

CX Day Sponsored Webinar by Inmoment: From Information to Innovation: Using Customer Data to ...

When:  Nov 19, 2019 from 2:00 PM to 3:00 PM (ET)
When
Tuesday, November 19, 2019
2:00 PM - 3:00 PM ET

Where
Online

From Information to Innovation: Using Customer Data to Drive Product Innovation

Employees. Locations. Line lengths. We’ve all heard plenty about these key-drivers of customer experience, but it can be easy to overlook one of the most important factors: your product.

If you’re looking to optimize your product, your customer data is the place to start, but where do you go from there? Join InMoment’s Jim Katzman and David Draper as they discuss how to identify areas for improvement, create an action plan, and sustain progress for a product that delights customers and drives loyalty.

David_Draper.jpgJim Katzman
Principal, CX Strategy & Enablement
InMoment

Jim’s wealth of sales and customer experience knowledge makes him an invaluable asset to InMoment. Prior to joining the company as a Principal of CX Strategy & Enablement, Jim accrued valuable experience on both sides of the sales relationship while working for such big names as Verizon, America Online, and Asurion. Jim is adept at using customer feedback to pinpoint deep-rooted problem areas within organizations, and is even more proficient at fixing them.

David_Draper.jpgDavid Draper
Director,Customer Success in Implementation
InMoment

Dave has built and led high-end teams at every touchpoint of the technology journey, including sales, implementation, and product support. Between this valuable work, his decades of sales management experience, and his keen eye for technology entrepreneurship, Dave is uniquely qualified to be InMoment’s Director of Customer Success. Before excelling in his current role, Dave helmed successful teams at Nuvi, InsideSales.com, and Dealertrack.

InMoment_LogoSML.png

Download to Your Calendar Outlook Google