CX Book of Knowledge Presentation

CX Book of Knowledge Presentation

When:  Feb 15, 2023 from 11:30 AM to 12:30 PM (CT)
Associated with  Madison/Milwaukee CXPA Network

The Madison/Milwaukee CXPA Network is hosting our first 2023 Speaker Led session on Wednesday, February 15th from 11:30am – 12:30pm CT.

We have a very special guest speaker, Heather Gillbanks, the executive editor of the newly published CX Book of Knowledge, developed through and with the support of CXPA and members around the world. This publication is the first of its kind document that captures CX frameworks in a single location and marks the beginning of a new resource for the CX profession.

Heather will talk about how this document came to be, how it’s structured to help you with your own CX work, and how you can get your hands on it.

This is a FREE event; you do not need to be a CXPA Chapter member or to attend this meeting. The only requirement is that you enjoy chatting about CX, so please share this event with others.


Online Instructions:
Login: Microsoft Teams meeting Join on your computer, mobile app or room device Click here to join the meeting [] Meeting ID: 263 093 219 252 Passcode: iVZ2x5 Download Teams [] | Join on the web [] Join with a video conferencing device Video Conference ID: 112 732 132 3 Alternate VTC instructions [] Or call in (audio only) +1 470-440-1742,,289933528# United States, Atlanta Phone Conference ID: 289 933 5


Rebecca Arnell
(414) 347-2414
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