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Join CXPA board member, Nancy Porte, CCXP, for an interactive conversation with Karen Pascoe, Senior Vice President, Experience Design for Digital Payments & Labs at Mastercard to discuss how Karen connects business and design strategy using CX insights and how a customer-centric approach can help organizations better deliver on brand promise.
Karen is the Senior Vice President, Customer Experience & Design for Mastercard, leading the design of key consumer & customer facing experiences in Mastercard’s broader transition to digital across payments, identity & cybersecurity. Her team enables global consumer scale through the design of capabilities to streamline ecosystem partner uptake, drive industry standardization and is maturing leading edge digital practices. She connects business strategy with deep user insights to deliver innovative design solutions at global scale. Prior to joining Mastercard, Karen has held experience design leadership roles at PayPal and JPMorgan Chase. She lives and works in New York City.