Phoenix CXPA Network Celebrates CX Day!
Excelling in Our Evolving Era
Guest Speaker: Jennifer Blackmon, CEO of EmpowerAble, former Practice Leader at The Ritz Carlton Leadership Center
Discuss your top interests with peer groups
In the midst of shifting business and customer priorities, how are customer experience professionals keeping up and adapting? What’s changed for you? What’s on the horizon for 2022?
Join this virtual CX Day celebration for inspiration from Jennifer Blackmon and your peers in shared interest group conversations.
Agenda:
4 p.m. Who’s who: round-robin introductions of event attendees
4:15 p.m. Jennifer Blackmon: what’s changing for being a successful CX leader today
4:30 p.m. Shared interest discussions – choose one: CX Digitalization, CX/EX/Diversity, CX Change Management, CX Value, SLT’s CX Priorities
4:55 Debriefing by each shared interest group
5:15 Next steps for Phoenix CXPA Network events
Jennifer Blackmon advises organizations on culture transformation in her EmpowerAble consultancy. Her strong belief in leadership through example and building trust in teams was demonstrated consistently in her career spanning 20 years at The Ritz-Carlton. Her team earned The Ritz-Carlton Regional Team of the Year award, ranking in the company’s top 10 for customer satisfaction for 5 years. She led the hotel to its best financial performance since opening, growing her division by 400%. At the same time, she achieved 99% employee engagement for 6 consecutive years. Jennifer loves hiking the Phoenix mountains with her daughter and husband.