Shift from Evolution to Revolution

Shift from Evolution to Revolution

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When:  Oct 5, 2020 from 2:00 PM to 3:30 PM (GMT)
Monday, October 5, 2020
2:00 PM GMT - 3:30 PM GMT


It’s the 8th celebration of #CXday.

Join us to discuss the genesis and future of Customer Experience and how to shift from a slow evolution to a holistic revolution.

This year, we've brought together the pioneers of customer experience who have contributed to the ever-evolving CX practices of the last 30 years.

Chantel Botha, CEO of BrandLove and the quirky CX Queen of Africa, who is not afraid to say it like it is, will facilitate an interactive discussion with:

Lou Carbone, Founder and CEO at Experience Engineering; Author of Clued In: How to keep customers coming back again and again.

Joe Pine, Cofounder, Strategic Horizons LLP; Co-Author of The Experience Economy

Colin Shaw, Founder and CEO at Beyond Philosophy; Author of Building Great Customer Experiences
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