Alert: Website maintenance may impact both logged in and not logged in users on Thursday, April 25th from 8:00 PM to 10:00 PM ET.
CXPA Melbourne is privildged to be joined by CX Thought leader Lynn Hunsaker who will share with us 4 key areas to consider as we strive to uplift the way employess communicate with both internal and external customers.
Outcomes of the session:
Learn how to communicate well by email and phone in conversations with your customers (both internal and external) by:
a) Focussing on the Positive
b) Focus sing on What the Customer is Really Asking
c) Use Professional Communication Best-Practices
d) Present the Best of What Your Company Stands For
Platinum
Silver
Bronze