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CXPA Melbourne is privildged to be joined by CX Thought leader Lynn Hunsaker who will share with us 4 key areas to consider as we strive to uplift the way employess communicate with both internal and external customers.
Outcomes of the session:
Learn how to communicate well by email and phone in conversations with your customers (both internal and external) by:
a) Focussing on the Positive
b) Focus sing on What the Customer is Really Asking
c) Use Professional Communication Best-Practices
d) Present the Best of What Your Company Stands For