Melbourne Network Event: Post Pandemic - Reskilling to Communicate Excellently with Customers

Melbourne Network Event: Post Pandemic - Reskilling to Communicate Excellently with Customers

When:  Aug 14, 2020 from 12:15 PM to 1:00 PM ((UTC+10:00) Melbourne)
When
Friday, August 14, 2020
12:15 PM - 1:00 PM AEST

Where
Online

Description

CXPA Melbourne is privildged to be joined by CX Thought leader Lynn Hunsaker who will share with us 4 key areas to consider as we strive to uplift the way employess communicate with both internal and external customers.

Outcomes of the session:

Learn how to communicate well by email and phone in conversations with your customers (both internal and external) by:

a) Focussing on the Positive

b) Focus sing on What the Customer is Really Asking

c) Use Professional Communication Best-Practices

d) Present the Best of What Your Company Stands For


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