CXPA RTP Course: Driving CX Adoption, Accountability & Customer-Centricity Maturity (ClearAction)

CXPA RTP Course: Driving CX Adoption, Accountability & Customer-Centricity Maturity (ClearAction)

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When:  May 6, 2021 from 11:30 AM to 1:00 PM (ET)
This class is great for ANYONE wanting to leapfrog CX norms (CX novices, enthusiasts and veterans, even CCXPs) and/or prep for the CCXP exam. It's primary aim is to propel your career success and your company's growth.

See specific differences between tradition CXM vs. strategic CXM vs. mature CXM! See clearly how you can put these differences into action now.

CX Adoption Training

Get real-time answers to your questions in this live session. PLUS: get immediate access to online quiz game, 30-minute recorded class with page-specific navigation, reading links, exercises, multiple-choice quiz with clues and explanations, and follow-up Q&A session with instructor Lynn Hunsaker, who is a CXPA Recognized Training Provider.

Prepaid registration is required at clearaction.com/class

Driving Strategic Customer Experience Organizational Adoption, Accountability & Customer-Centricity Maturity emphasizes:

  • Communicating the importance of customer experience and corresponding strategy, including employee experience and engagement, diversity and inclusion, and corporate strategy
  • Aligning employee behavior, business goals and decision criteria with customer-focused culture
  • Prioritizing initiatives based on customer experience data story-telling
  • Reporting CX data to different audiences to compel action
  • Influencing and relationship skills to to engage “hearts and minds” of an organization across employee groups and to lead and sustain cross-functional efforts and collaboration
  • Facilitating non-customer-facing groups’ engagement through change management, process improvement and project management for CX improvement momentum
  • Monitoring employee engagement metrics tied to CX performance
  • Best practices for cultivating a customer-focused culture
  • Encouraging all employees and partners to produce almost-automatic customer experience excellence
  • CXM glossary and maturity model

CX Adoption Class

What does ‘leapfrogging CX norms’ mean? This course explains what’s needed for achievements like this. These are examples from Applied Materials, where course instructor Lynn Hunsaker led customer experience transformation to grow customer trust:

  • 16X reduction in customers’ time for service
  • Exceeded customer expectations by 75%
  • 10X increase in customer productivity
  • 10X reduction in lead time from 5 days to 5 hours
  • 6X improvement in trouble-shooting cycle time
  • $1M savings monthly to the customer
  • 80% reduction in customer engineers’ learning cycle time
  • 75% reduction in customer-reported bugs/issues





Reserve your spot today!

Location

Online Instructions:

Contact

Lynn Hunsaker
+1 408 687 9700
lynn.hunsaker@clearaction.com
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