Toronto Local Network: CX & Agile go together like Movies & Popcorn

Toronto Local Network: CX & Agile go together like Movies & Popcorn

When:  Sep 13, 2017 from 10:00 AM to 4:30 PM (ET)

Wednesday, September 13, 2017
10:00 AM - 4:30 PM (plus travel time)

Kitchener-Waterloo, ON

$20.00 (Bus Transportation Cost)

These days everyone wants to create change through innovation – but this requires a new perspective and redefined approach to everyday problems.  Creating a business driven by innovation is easier said than done and it must be supported by a company culture of learning and doing.

But where do you start?

Through interactive exercised and real industry examples, this talk will inspire the biggest naysayer to see that they can contribute to the ideation process necessary for innovation and activate the creative problem solver in all of us. 

Join us at Canada’s first Virtual Reality Café.  Experience first hand, the technology that will redefine how companies offer customer experience in the future.  

For those of you who attended Part 1 “An Introduction to Design Thinking,” then you cannot miss Part 2, a Kitchener-Waterloo field trip! 

Visit the Communitech Hub facilities with a presentation and workshop from Jan Kelley's VP of Customer Innovation, Shannon Ballard, ‘Anyone can be Innovative.’  Chantel Broten, MBA of Innovation, will host a working session with some great immediate takeaways and fast wins to leverage 'agile; best practices to operationalize CX within their organizations.  To wrap-up the day’s events, we will have a visit to CTRL V REALITY CAFÉ.   Experience first hand, the technology that will redefine how companies offer customer experience in the future.  

Businesses are running harder than ever to keep up with the pace of change in their industries and the many disruptive forces impacting the status quo.   But culture and process are often the biggest barriers to true change, slowing down idea generation and destroying a companies’ ability to disrupt from within. 

In a rapidly changing world where brand perceptions are increasingly shaped by experience and utility, it is more important than ever to be agile and to continuously innovate. 

The ability to rapidly translate ideas into action is the ultimate competitive advantage.

Agile innovation is about more than a need to be innovative in product development but also in marketing and communications as well. 

Innovation is about finding unique solutions to solve problems and agile innovation is doing that quickly with a smaller upfront investment.  Customer Experience research, journey mapping and customer-centric thinking uncovers boundless opportunity but often the solutions require a big investment of time and money to implement. 

Jan Kelley has developed a process to truncate the life cycle by taking the essence of an idea, building a minimum viable product and validating with customers.

9:30 - 10 AM         Arrival & Networking
10 - 11 AM            Introduction & Tour of Communitech
11 AM – 12 PM     Guest Speaker: Shannon Ballard, Vice President of Customer Innovation, Jan Kelley, 'Anyone can be Innovative'
12 – 12:30 PM      Networking Lunch
12:30 – 1:45 PM   Working Session: Applying Agile Innovation Best Practices to kick start CX Initiatives hosted by Chantel Broten, MBA of Innovation
1:45 – 2:00 PM     Wrap up & Discussion
2:00 – 2:30 PM     Travel to CRTL V
4:30 PM                Depart for Toronto


By Bus: There will be 2 Pick-up locations. Please arrive at least 15 minutes before the time stated:

  • 7:45 AM - York Mills pick up (North-West parking lot @ York Mills subway station—Yonge & York Mills)
  • 8:30 AM - 401/Trafalgar Commuter Pick Up – North-East Corner (entrance off Trafalgar)
Please bring $20.00 (cash only please) to cover the cost of the bus if you choose to take this route of transportation.  Funds will be collected at the bus pick-up location.

By Car: If you choose to drive, meet us 9:30 AM at:

Communitech Hub
151 Charles Street West, Suite 100
Kitchener, Ontario, N2G 1H6

Parking: There is some parking available on-site.  Alternative Parking: 55 Bramm St. City of Kitchener Parking.

Thank you to our Global Platinum Sponsors!

Pricing Information

Registration Price
All Registrants $0.00


Communitech Hub
151 Charles Street West, Suite 100
Kitchener, ON N2G 1H6

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