CXPA RTP Course: Europe / OmniTouch, High Performance Contact Center Management

The Essentials:

• Online delivery by Daniel Ord, a globally recognized Contact Center industry expert
• A full 2-day workshop (9:00AM to 17:30PM each day) Central European Time
• Limited to a maximum of 10 Participants - because it should feel personal
• A hardcopy workshop book sent to your address in advance of the workshop
• A 45 minute one on one post-workshop online chat to see how you're doing
• At only €995 + VAT* per Participant for everything (*OmniTouch is a German registered company) 

Target audience: VPs, Directors, General Managers, Team Managers, Team Leaders, Quality Assurance, Workforce Management, Human Resources. Essentially any management or support role in the Contact Center.