CXPA Sponsored Webinar by Verint: Harness Customer Data to Create Rewarding Omnichannel Experiences

When
October 16, 2018
2:00 PM - 3:00 PM EST

Where
Online

Harness Customer Data to Create Rewarding Omnichannel Experiences

In the “Age of the Customer”, your customers now want to engage with you completely on their terms –however, wherever and whenever they choose.

Many companies are struggling to keep up with these ever evolving cross-channel demands, failing to implement the required structures to deliver consistent, rewarding and enriching omnichannel experiences.

Join this webinar to learn how – drawing on real-life case studies – you can harness customer data you are probably already collecting to:

• Leverage VoC to fully understand the customer experience you deliver across all touchpoints and interactions
• Facilitate the cross-organizational collaboration necessary to drive decisive, timely and effective omnichannel action
• Deliver exceptional cross-channel and omnichannel customer experiences that drive loyalty and revenue

Diane serves at the CEO and helps support providing value and community for each and every member and partner. She is a firm believer that it "take a village" to help everyone succeed. She knows our work as CX practitioners is very tough and extremely important. Anyone who knows Diane would say she's very passionate about customer and employee experience and a driven change agent. Diane has over 25 years experience building and transforming organizations around their customers and employees – from front line to infrastructure - working in and with brands such as Sysco, Invisalign and AT&T.

Vice President of Global Customer Experience
Verint
Nancy Porte is the Vice President of Global Customer Experience for Verint. With a background in operations management, her passion is developing differentiated customer experiences through cross-functional collaboration and employee engagement. She is a Certified Customer Experience Professional (CCXP) and, as a customer experience thought leader, is a primary contributor to the Verint blog and a regular speaker at industry conferences.