CXPA Sponsored Webinar by Confirmit: Forget Leadership – Middle Managers are Your Path to CX Success

When
October 15, 2019
2:00 PM - 3:00 PM EST

Where
Online

Forget Leadership – Middle Managers are Your Path to CX Success
Every customer experience team knows the importance of senior buy in. But when it comes to actually driving change that impacts customers – the good stuff happens in the middle.

Your organization’s middle managers have a unique perspective on your business – and the customer experiences you provide. They’re also the people who actually Get Stuff Done. How can you work with them to enable positive change across your business?

In this webinar, Confirmit’s Claire Sporton, SVP, CX Innovation will discuss how Customer Experience managers can drive positive change - starting in the middle.

Claire Sporton
Senior Vice President, Customer Experience Innovation
Confirmit

Claire Sporton is Senior Vice President, CX Innovation at Confirmit. Claire has a passion for building truly customer-centric cultures that inspire change and deliver measurable business improvement. In her role, she focuses on driving forward the discipline of CX Management and ensuring that Confirmit provides the technology and expertise that organisations need to empower and inspire everyone across the organisation to do the right thing. Claire was a winner of the 2018 CX Impact Award, a prestigious award issued on CX Day by the CXPA.

With a background in Psychology and Systemic Management, Claire has over 20 years’ experience as a consultant and CX practitioner, leading companies to empower everyone to be accountable for improvement, motivate individuals to work differently and predict and monitor real business impact.