Optimizing admin and manager workflows through Zendesk AI

AI in Action for CX: Optimizing admin and manager workflows through Zendesk AI Event location: Digital event Event date and time: November 12th, at 10 AM PT Event description: AI can transform your operations by streamlining workflows, reducing agent workload, and increasing operational efficiency. In this session, you’ll learn: 

• How to integrate Workforce Engagement Management (WEM) systems with AI.
• Ways AI can enhance productivity through intelligent scheduling and accurate forecasting.
• Best practices for improving quality assurance (QA) with AI-driven insights.