CX Leadership & Implementation Academy with Acceleration Academy

CX Leadership & Implementation Academy with Acceleration Academy

When:  Oct 29th, 2024 from 12:30 PM to 03:00 PM (ET)

Acceleration Strategy Inc. provides a comprehensive approach to Customer Experience Management through its unique blend of advisory, technical, and educational services. Their interactive and real-time learning environment, combined with practical applications and structured frameworks, ensures that mid-sized organizations can effectively implement and improve their CX strategies. As a Qualtrics Partner and an active member of the CXPA Toronto Network, ASI is well-positioned to deliver high-impact CX consulting and training.

We believe that every company’s lifeblood is its customers, regardless of size. Acceleration Strategy Inc was founded in 2011 on the confidence that CEOs of mid-sized organizations would highly value customer experience management’s ability to increase profit and reduce costs. 

Acceleration Strategy Inc provides high impact consulting and training to CEOs directly and through TEC. Our interactive curriculum has been designed around the CXPA’s CCXP certification best practices (covering the 5 CX disciplines), combined with practical application derived from real life cases.  

Course Objective: Our course aims to establish a solid foundation for developing a strategic plan that fosters a customer-centric culture. 

Program Highlights:

• Interactive Curriculum: Over 10-12 weeks, participants engage in a curriculum that combines best practices from the CXPA Certification with practical applications, including practice quizzes and two essential workshops on Customer Journey Mapping and Governance.
• Expert Instruction: Led by Derek Bildfell, a co-founder of the CXPA with over 20 years of experience in developing CX programs, the course provides unparalleled insights and practical knowledge.
• Live Online Format: The course is delivered live online, making it accessible for busy professionals. Sessions are scheduled every Tuesday from 12:30 PM to 3 PM Eastern Time, twice a year.
• Comprehensive Learning: Beyond theoretical knowledge, the course emphasizes practical skills to apply CX principles effectively within your organization.
• Blended Service: Advisory and technical services combined with education accelerate program results, benefits, and adoption within organizations.

What You Gain:

• Course Investment: The course fee is CAD 2900 per student, representing an excellent investment in your professional development and organizational success.

• In-Depth Understanding: Acquire a thorough understanding of the Experience Management discipline.
• Career Acceleration: Enhance your career by mastering customer-centric strategies and best practices in Experience Management.
• Networking Opportunities: Connect with leaders, directors, CEOs, and peers from various sectors.
• High Satisfaction: With an NPS of 93, our program is highly recommended by past participants.

Not just about learning, this course is about transforming your approach to customer engagement and applying learned strategies directly within your organization.

Register Here