June 21, 2017
London: 2:00 PM
Paris: 3:00 PM
New York: 9:00 AMWhere
London, UKDESIGN AND DELIVER YOUR IDEAL CUSTOMER EXPERIENCE
You want your customer's experience to be unforgettable. (At least when they’re interacting with your brands!)
And you want to be repaid with loyalty.
But all your competitors want that, too. And so, unless you take the time to think hard about what differentiates your customer experience from what others are providing, you won’t achieve any of the above.
There are many aspects to delivering a successful customer experience – strategy, operations, measurement, people and culture to name just a few - and we shall explore several of these over the coming months. But right here, right now, we’re going to focus on delivering a designed experience - and how you can get it right.
We’ll explore how you can map the most desirable customer journey from the outset. We’ll learn how to articulate that journey and fit all the moving parts together in order to realise it. We’ll find out how to synchronise this with your overall goals. We’ll explore how others in your company need to respond to your plans. And we’ll see how customer-facing staff need to adapt.
These days, the strength of your customer relationships is just as important as the quality of the medicine your company provides. Sign up for our free webinar now – ensure you don’t miss out.Panelists include:
Timothy White - Global Head of Customer Experience, Teva Pharmaceuticals
Philippe Kirby - Director, Customer Engagement Capabilities, MSD
Diane Magers – CEO, Customer Experience Professionals Association
Oke Eleazu – Bestselling Author of ‘The Cult of Service Excellence’ and COO, Bought By Many
The webinar will be hosted by Paul Simms - Chair,eyeforpharmaFor more information and to register, please click here.