CXPA is seeking volunteers for speaking and project opportunities. Get the details and apply at www.cxpa.org/volunteer.
Join other customer experience professionals for a lively discussion on a variety of CX topics.
Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45.
APRIL TOPIC: How EX drives CX
It's easy to see how frontline employees drive customer experience. But what about the rest of the company?
Of course, policies, procedures, culture and more affect employees - and eventually affect the customer. So how can a company work toward the best results?
Annette Franz gives seven tools for helping all employees feel connected to the customer in her article "Employee Experience Drives the Customer Experience: But It’s Not Just About the Frontline." We'll discuss these tools and what we can do at our next meeting.
Grab a coffee and your favorite breakfast treat, pull up your webcam and join us for another lively discussion!