Virtual CXPA Indianapolis Networking Breakfast

Virtual CXPA Indianapolis Networking Breakfast

When:  Apr 28, 2021 from 8:30 AM to 10:00 AM (ET)
Associated with  Indianapolis CXPA Network

Join other customer experience professionals for a lively discussion on a variety of CX topics.

Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45.


It's easy to see how frontline employees drive customer experience. But what about the rest of the company?

Of course, policies, procedures, culture and more affect employees - and eventually affect the customer. So how can a company work toward the best results?

Annette Franz gives seven tools for helping all employees feel connected to the customer in her article "Employee Experience Drives the Customer Experience: But It’s Not Just About the Frontline." We'll discuss these tools and what we can do at our next meeting.

Grab a coffee and your favorite breakfast treat, pull up your webcam and join us for another lively discussion!


Dial-in Instructions:


Brenda Mackey
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