CXPA Sponsored Webinar by Convergys: How to Make Your Survey Experience a Good Customer Experience

CXPA Sponsored Webinar by Convergys: How to Make Your Survey Experience a Good Customer Experience

When:  Apr 19, 2018 from 2:00 PM to 3:00 PM (ET)

When
April 19, 2018
2:00 PM - 3:00 PM EST

Where
Online

How to Make Your Survey Experience a Good Customer Experience

Chances are, most of us have had at least one bad survey experience.

Companies often forget that the survey experience itself contributes to the overall customer experience. Instead, they want to ask more questions, conduct another survey, or allow different lines of business to request feedback without a coordinated effort – all of which leads to poor customer experiences.

Join featured speaker Faith Adams, Forrester Analyst and Jackie Potts, VOC Product Manager at Convergys Analytics to learn pitfalls to avoid, and how surveys can create a positive image of your brand and contribute to a better customer experience.

 
Corrie_Braque_Quadient_Headshot_90px.jpgFaith Adams
Analyst
Forrester Research


Laurent_Ghio_Headshot_2017_90px.jpgJackie Potts
VOC Product Manager
Convergys

quadient_logo_gmc_color-cmyk_sm1.jpg

Log in to see this information