WhenApril 19, 20182:00 PM - 3:00 PM ESTWhereOnlineHow to Make Your Survey Experience a Good Customer Experience
Chances are, most of us have had at least one bad survey experience. Companies often forget that the survey experience itself contributes to the overall customer experience. Instead, they want to ask more questions, conduct another survey, or allow different lines of business to request feedback without a coordinated effort – all of which leads to poor customer experiences.Join featured speaker Faith Adams, Forrester Analyst and Jackie Potts, VOC Product Manager at Convergys Analytics to learn pitfalls to avoid, and how surveys can create a positive image of your brand and contribute to a better customer experience.
Faith AdamsAnalystForrester Research
Jackie PottsVOC Product ManagerConvergys