Event Summary
An agile CX approach helps organizations respond to changing customer sentiment or needs and continuously provide exceptional experiences.
Event Agenda
Agile started in the world of software engineering and manufacturing. It has quickly become a driving force behind all business initiatives and success transformation. This interactive session will explore how to apply agile principles to customer and employee experience initiatives, and why that can achieve better results in a shorter amount of time, with less costly mistakes, and better learning. It will talk both at a high level of how to think about applying agile principles to your CX work, assessing where your organization is with agile CX, as well as offer insights from firsthand experience doing so at a leading organization.
Featured Speaker
Greg Kihlstrom, The Agile World
Greg is a best-selling author, speaker, and entrepreneur, currently an advisor and consultant to top companies on customer experience, employee experience, and digital transformation initiatives. Previously he sold his award-winning digital experience agency, Carousel30, in 2017. Before, during, and after that, he has worked with some of the world’s top brands, including AOL, Choice Hotels, Coca-Cola, Dell, FedEx, GEICO, Marriott, MTV, Starbucks, Toyota, and VMware. Greg is a regular contributing writer to Forbes and CMSWire, and has been featured in publications such as Advertising Age, SmartCEO, Website Magazine, and The Washington Post. Greg was named a DC Inno 2018 50 on Fire winner as a DC trendsetter in Marketing.
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This event is open to CXPA Members, as well as Non-Members.