2018 U.S. Insight Exchange:

2018 U.S. Insight Exchange:

Event Image
Starts:  May 8, 2018 7:00 AM (CT)
Ends:  May 9, 2018 5:00 PM (CT)

When:
May 8 - 9, 2018
07:00 AM - 05:00 PM CT (Daily)

Where:
New Orleans Marriott Downtown
859 Convention Center Blvd.
New Orleans, LA 70130

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The CXPA Insight Exchange is the only CX event by members for members and is unlike any other CX event you’ve attended. Whether or not you’re a member of the Customer Experience Professionals Association (CXPA), the 2018 Insight Exchange is the perfect opportunity to expand your knowledge and your network with more than 300 Customer Experience professionals in attendance. During the dates of May 8 - 9, 2018, in New Orleans, LA, you will be exposed to world-class learning and networking with a unique approach to exchange and a focus on innovation.

PRICING

Early Bird (until 3/15/18):
CXPA Member:     $995.00
Non-Member:    $1,195.00

Regular Registration: (begins 3/16/18):
CXPA Member:   $1,195.00
Non-Member:     $1,395.00

Click here to register, today!

Draft Agenda (for travel planning purposes only):

CX Business Value:  Identify, Measure & Grow!
Monday, May 7, 2018            
1:00 PM - 5:00 PM Workshop TBA (Tentative Topic: CX Career Progression)
3:00 PM - 6:00 PM Registration Open
6:30 PM - 8:00 PM "We've Arrived" Party
8:00 PM - 9:00 PM First Time Attendee Mixer

Tuesday, May 8, 2018
8:00 AM   -   9:30 AM Welcome & Keynote Speaker (TBA)
9:40 AM   - 10:50 AM M2M Show & Tell
10:50 AM - 11:10 AM Networking Break & Sponsor Showcase
11:10 AM - 12:30 PM M2M - Regional Connect
12:40 PM -   1:45 PM CX Innovation Awards Lunch
2:00 PM - 3:10 PM Keynote #2 (TBA)
3:20 PM - 3:50 PM Breakout Sessions  CX Expert Office Hours
4:00 PM - 4:30 PM Breakout Sessions  CX Expert Office Hours
4:30 PM - 5:00 PM Networking Break & Sponsor Showcase
5:30 PM - 9:30 PM Networking Reception (offsite)

Wednesday, May 9, 2018
7:00 AM  -   8:00 AM Networking Breakfast & Sponsor Showcase
7:30 AM  -   8:00 AM Making the Most of Your Membership
8:00 AM  -   8:40 AM Welcome Back & Awards
8:50 AM  -   9:35 AM M2M - Unwound Sharing 
9:40 AM  -  10:25 AM M2M - Unwound Sharing 
10:25 AM - 10:45 AM Networking Break & Sponsor Showcase
10:45 AM - 11:15 AM Breakout Sessions  CX Expert Office Hours
11:30 AM - 12:30 PM Networking Lunch
12:45 PM - 2:25 PM M2M - Show & Tell Session
2:25 PM  -  2:45 PM Networking Break & Sponsor Showcase
2:45 PM  -  4:00 PM Closing Keynote (TBA)
4:00 PM  -  6:00 PM Closing Networking Activity (TBD) - Optional

Thursday, May 10
9:00AM-11:00AM CCXP Exam Administered
8:00AM-12:00PM Post Conference Workshop (additional fee): 
  Connecting the Dots to CX Value – Building and Executing a CX Strategy in an ROI driven World


*Full draft agenda and the Insight Exchange website will be live in January 2018.

The Hotel: 

Book your room reservation online, here.

Or you may call the Marriott Reservations Line at +1-888-236-2427 or direct to the hotel at +1-504-613-2888 and ask for the CXPA Insight Exchange group rate.

Calling from outside the U.S. and Canada? Locate a toll-free number for your area, here.

Please note that the hotel room block will fill up quickly. Please book your room as soon as possible.

Learn more about your 2018 Insight Exchange home away from home by clicking here: New Orleans Marriott Downtown.

Location

New Orleans Marriott Downtown
859 Convention Center Blvd.
New Orleans, LA 70130

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