WhenOctober 17, 201711:00 AM - 12:00 PM ETWhereOnlineDriving Measurable Results from CX InitiativesOne of the biggest challenges keeping CX leaders up at night is ensuring that CX efforts are driving business outcomes. While it is generally accepted that delivering great customer experiences drives long-term profitable growth, figuring out how to make this connection happen is challenging for many organizations. Join us for a webinar focused on connecting the dots between CX initiatives and measurable business value. Our CX experts will share: - Best practices for prioritizing CX initiatives based on impact and metrics - Common pitfalls that prevent CX initiatives from living up to expectations - How leading CX organizations have successfully linked their efforts to business outcomes - Tips and tools that your organization can start implementing today Don’t waste time or money on CX initiatives that aren’t achieving their potential. Register now and discover techniques that savvy organizations are using to drive real results from their CX programs.About the Speakers:Raj SivasubramanianDirector of Customer Experience ServicesVerint Raj is a seasoned Customer Experience leader and CCXP with a diverse set of experiences as both a CX practitioner and a consultant in a variety of industries. Raj leads Verint’s strategy around CX consulting offerings and helps Verint’s clients optimize the business impact of their Voice of Customer programs. Raj is a frequent conference speaker and advisor on the topic of customer-centricity, metrics, and customer feedback.Jeff LewandowskiSr. Partner and EVPAndrew Reise ConsultingJeff is a Partner at Andrew Reise and is based out of Kansas City. His focus is helping companies to define and execute upon corporate strategies and operations. Jeff has more than 17 years of successful experience helping Fortune 500 clients to achieve business goals and financial results. In working with these clients Jeff's expertise has focused on customer experience, call center operations, customer relationship management (CRM), profitability improvement efforts, and large-scale system implementations.In 2011, Jeff co-authored a book, The Customer Experience Fiasco, which is a business fable that highlights the challenges of creating and implementing a company wide Customer Experience program. He works extensively with Forrester and Gartner and is frequently cited in their research papers and blogs. To register, please click here.
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