CXPA Webinar Presented by Vanilla Forums: Customer Self-Support and The Customer Experience

When
Wednesday, October 28, 2020
12:00 PM - 1:00 PM ET

Where
Online

Customer Self-Support and The Customer Experience
Join Mike Ellis, Marketing Manager and Adrian Speyer, Head of Community at Vanilla Forums, as they unpack their recent research on customer self-service and its impact on the overall customer experience. They will relay the latest research, tying it to real-world examples so you too can excel in providing the best possible experience to your customers.

You can expect to learn:

• Customer expectations around effective self-service solutions
• The importance of these experiences to increase trust and create promoters
• Several real world examples of companies using community to meet their CX goals

Mike Ellis
Marketing Manager
Vanilla Forums

Mike Ellis is a data-driven marketer, and is no stranger to the importance ensuring an excellent customer experience across all touches. Mike joined Vanilla in early 2020 from the travel industry, working in Operations, Marketing and Client Satisfaction and enjoys the connective and cooperative nature of community. He holds an MA in English Language and an MBA from The University of Leicester, and wishes more Americans were into soccer.


Adrian Speyer
Head of Community
Vanilla Forums

Adrian Speyer is the Head of Community at Vanilla Forums, and has over 10 years of experience building communities. By combining his passion for customer experience, digital marketing and community, Adrian works to create beautiful and functional online communities to help brands connect with their audiences around the world.