There’s no denying that the success of Zappos came from creating the kind of experiences that are so remarkable that people keep coming back for more, bringing their money and their friends. While Zappos began committed to being “powered by service” what catapulted them to a billion-dollar price tag was the late Tony Hsieh’s decision to deliver HAPPINESS, not shoes.
In today’s stressful environment it is more important than ever to release the “Happiness Advantage” in your organization. The secret that Tony discovered is that a happy culture delivers 31% more productivity, 65% more energy, 300% more innovation, 37% higher sales, 44% more engaged and more important than ever before happy cultures help people become 45% more adaptable to change.
Join CXPA Washington DC Network and Chief Happiness Officer JoAnna Brandi as she gives us a 5-part formula for using the power of this kind of positivity to propel both your internal and external customer experiences to new heights even – and especially – in the midst of the pandemic.
Bring your favorite holiday beverage and questions for our active discussion that is sure to follow!
About the Speaker:
JoAnna Brandi is a Certified Chief Happiness Officer, a Happiness Coach and a specialist in creating Customer Loyalty and Happiness. For 30 years JoAnna has worked with all kinds of companies who want to energize, elevate and empower their people to take "Exquisite CARE" of their customers and their employees as a strategy to create “lifetime value” and profitability. She is an authorized partner of “Happiest Places to Work” and helps companies measure happiness as a KPI. She is author of two books on customer loyalty as well as an illustrated gift book - "54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World". JoAnna is also the creator of the Online Course: Practice Positive Leadership: Use the Science of Happiness to Engage Your Employees and Keep Your Customers Happy.
Learn more about JoAnna here.
Photo by Amanda Jones on Unsplashed.
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