Check out the CX Leaders Advance website including up to date agenda at www.cxleadersadvance.com
CXPA Melbourne is honoured to be joined by one of our great CX thought leaders Annette Franz, CCXP, author of Customer Understanding.
As we close off 2020 , consumers are emerging from COVID lockdown at their own pace with new priorities . It is time to take stock and re-understand your customers. Annette will share with us the three ways to achieve effective Customer Undersanding, that involve certain skills and a wealth of data!
Bring your lunch and make the most of this wonderful learning opportunity. A zoom link will be issued via a separate email.
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