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CXPA Melbourne is honoured to be joined by one of our great CX thought leaders Annette Franz, CCXP, author of Customer Understanding.
As we close off 2020 , consumers are emerging from COVID lockdown at their own pace with new priorities . It is time to take stock and re-understand your customers. Annette will share with us the three ways to achieve effective Customer Undersanding, that involve certain skills and a wealth of data!
Bring your lunch and make the most of this wonderful learning opportunity. A zoom link will be issued via a separate email.
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