Melbourne CXPA Network - CX Strategy Peer Discussion

The Melbourne CXPA Network have listened to their members and are holding an online event to talk about CX strategy. As this is an online event we wanted to open it up to the wider Australian CXPA members.

Using the Strategy chapter of the CXPA Book of Knowledge as a guiding light we want to have a discussion on all things CX strategy:

• How to Create a CX Strategy
• How to Align CX Strategy
• How to determine strategic focus
• How to develop a plan for communicating

Access the CXPA Book of Knowledge on the link below and use your CXPA Membership login then click "Publications".

CXPA Publications

We will also be sharing examples of CX strategy a week before the meeting to give us time to get the juices flowing.