WhenTuesday October 3, 2017
12:00 - 18:00 GMT
WhereBirmingham Repertory Theatre
Broad St
Birmingham, UK
B3 3HQ
Cost$0.00
Description"Putting customer experience at the heart of your organisation"
CX Day is a global celebration of the companies and professionals that create great experiences for their customers. This year, for the first time, Birmingham, UK will host a Local Networking Event, bringing together subject matter experts and business leaders looking to learn more about the importance of customer experience. The event will take place at the Birmingham Repertory Theatre and will feature expert speakers, case studies, demonstrations, top tips and networking drinks.
This year's event will feature the well renowned CEO of HomeServe Membership, Greg Reed, who will be speaking about the importance of bringing customer experience and employee engagement closer together.
Greg will be joined by Peter McKean, CEO of Synthetix. Peter has pioneered the development of AI-based Virtual Agents and Natural Language Processing for self-service, building a suite of powerful, knowledge-driven multi-channel customer service applications which are cloud-first and deeply integrated with each other to deliver great customer experiences.
Finally, Peter will be followed by Gary Topiol, Founder of TopCX and Managing Director EMEA of Nudge Rewards. Gary will be speaking about how to engage millennial workforce and empower them to deliver a great customer experience. As managing director of Empathica and InMoment, he spent 10 years helping retailers to design, measure and improve their customer experience strategies. Having left InMoment in 2015, Gary founded TopCX to continue his passion for helping organisations to move past metrics and focus on what really matters - the customer.
The event will cover the following topics:
- The link between a great customer experience and organisational growth
- How to get started with CX and be successful
- Bringing CX and Marketing closer together for amazing results
- CX Transformation. What is it? is it relevant?
- The future of customer experience - Innovation and Artificial Intelligence
- Introducing the Customer Experience Club
Click here to Register!For sponsorship and press enquiries please contact Yiannis Maos: yiannis@alcmy.xyz
Thank you to our Global Platinum Sponsors!
Thank you to our our Event's Sponsors!
