You’ve got various technologies in-play for managing customer experience – but how well do your technologies fit together? Ideally, what you learn from one technology is automatically informative to the others, providing you with rich customer intelligence for growing your business.
So, how do you start? Learn how to crawl, walk, jog, run, and then sprint with the right technology integrations for improving business value significantly.
CXPA member Kristi Olson will share use cases and lessons learned for building highly effective customer experience tech stacks, quantifying business impact, and reaping revenue opportunities.
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About our guest speaker: Kristi Olson is the Digital Customer Experience and VOC Manager with Deluxe Corp. She is a CXPA member based in Colorado Springs. Kristi pioneered the strategic vision, planning, and development of an enterprise-wide VOC/Digital Analytics and Test and Optimization program, generating key insights to continually elevate the customer journey. Kristi is recognized for demonstrating a natural aptitude for leading cross-functional teams in optimizing the customer and user experience through a data-driven approach, as well as for integrating both proven and cutting-edge technology solutions to achieve measurable improvements. She liaises with senior leadership, analytics, and technology teams to ensure the company’s customer experience support structure is driving the business forward with minimal expenditures.
Agenda:
4:30-4:45 Welcome and round-robin introductions
4:45-5:30 Crawl, Walk, Run in Digital CX Tech
5:30-6:00 Group discussion
See you there!