Join us at CX Day 2024 where you’ll learn about Customer Experience, Data, AI, Employee Experience, and more from Boston based CX leaders. Breakfast is included for this free event.
Speakers:
MEGAN BURNS: Past, Present, and Future of CX
Megan Burns is a customer experience strategist, author, and keynote speaker who helps Fortune 500 companies build world-class customer experience programs. A world-renowned expert in her field, Megan led ground-breaking CX research as a Vice President at Forrester for more than a decade and has helped countless Fortune 500 firms use CX to build loyalty, accelerate growth, and find strategic advantage in an ever-changing world. LinkedIn Profile
YOSSI ABRAHAM: Humology: CX at the Intersection of Humans and Technology
Yossi Abraham is the President and CEO of Zappix, a leading provider of an AI-powered Digital Engagement Platform. With over 25 years of experience in the high-tech industry, Yossi has held various senior leadership roles, including sales, business development, marketing, project management, and general management. His diverse background and strategic insights have been instrumental in driving innovation and growth while transforming CX across the companies he has served. LinkedIn Profile
LAUREN DEENEY: Tackling Enterprise Hurdles to Improve Customer Experience
Lauren Deeney is a proven CX leader, passionate about driving business results through strategic customer journeys. Cross-industry experience informs her current leadership of Consumer Strategy & Innovation at Elevance Health; prior roles include Lincoln Financial Group, McKinsey, Forrester Research, and the startup and nonprofit sectors. She holds an MBA from MIT Sloan and a BA from Sarah Lawrence College, as well as the Certified Customer Experience Professional (CCXP) designation. Currently, she chairs the CCXP Application Review Committee and has previously served in other volunteer roles with the CXPA. LinkedIn Profile
CHANTEL WILSON CHASE: Measure Smarter. Know More.
Chantel Wilson Chase has 25 years of experience in data science (quantitative and qualitative) roles at Staples, Brigham and Women’s Hospital, and Harvard Pilgrim Health Plan, among others. She currently leads the Quality Analytics and Reporting division at Alexion, AstraZeneca Rare Disease Business Unit. With employee experience as the underlying foundation of all her work, she focuses on automation, investigations, and deep dive analysis to drive adoption and engagement forward. She holds a Master’s Degree in Applied Sociology and a Bachelor’s Degree in Actuarial Science/Mathematics and has been the data science contributor on many journal articles. LinkedIn Profile
SAM STERN: Memorable Moments Have A Human Touch
Sam Stern has been in the customer experience field for more than 20 years working as a practitioner, podcaster, teacher, research analyst, and community builder.
He currently leads the LinkedIn Service Design team, with responsibility for designing and delivering delightful experiences for the platform’s more than one billion members and customers. He has published two LinkedIn Learning courses on customer experience, and shares his customer experience thinking in weekly videos on LinkedIn and episodes of his CX Patterns podcast.
In past roles, Sam started a CX team for New Balance and was part of the CX research team at Forrester Research, helping to launch both Forrester’s CX Certification training and its “CX Cast” podcast.
LinkedIn Profile
Event Location: 25 Burlington Mall Road, Burlington, MA
Time: 7:45AM-12:30PM
Tickets: Click here to register
This free event is hosted by zappix. Tickets are limited. Register early.