Join other customer experience professionals for breakfast and lively discussion on a variety of CX topics.
Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45. Some stay to chat, but we typically wrap up by 10:00 am. Everyone picks up their own tab for breakfast.
FEBRUARY TOPIC: Five Trends Shaping The Future Of Customer Experience In 2020
In 2020, CX is firmly positioned as a competitive advantage, and it's a priority for most companies. So where do we go from here?
We'll look at Blake Morgan's five predictions for customer experience in 2020, based on her article in Forbes:
- Thoughtfulness Is In
- Services Over Products
- Culture Is Now Number One Over Customers
- Engineering And Service Finally Join Forces
- The B2B World Is Inefficiently Served
What do you think? Is Blake on to something or off base? Join in the discussion!