Chief Customer Officer Melbourne

Chief Customer Officer Melbourne

Starts:  Mar 20, 2019 08:00 AM (ET)
Ends:  Mar 21, 2019 05:00 PM (ET)
When
Wednesday, March 20 - 21, 2019

Where
Pullman on The Park
192 Wellington Parade
Melbourne VIC 3002

Description 

Chief Customer Officer Melbourne 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence.Chief Customer Officer Melbourne 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence.

With 40+ Speakers, 200+ senior customer experience executives, over 2 exciting days you will indulge in all things customer experience before leaving with strategic takeaways that will catapult you ahead on your journey. Gain access to the most strategic and comprehensive event for customer experience executives.

2019 Key Themes

THE CUSTOMER IS KING:Ten years ago, the biggest challenge in the industry was trying to convince the CEO to make CX a central piece of the business; Congratulations! That initiative brought about a new series of deeper challenges. Not only is the CCO now an integral and central component of any well-run company, but in reality, has become a cornerstone of any enterprise and, in many ways, the very face of the company. 

DIG DEEP INTO ROI:Learn actionable examples about how other leading companies are achieving ROI-capture and make sure you are keeping pace! You will solidify your business case for investment in technology, as well as study what metrics and strategies your industry colleagues are using to understand, prove and assess ROI.

DIGITAL CXWhat fresh ingredients are to a chef is what data intelligence and collection is to a CCO. Of course, a lot more goes into preparing a masterpiece meal than just excellent ingredients, but without them everything else is in vain. It is critical that the sum of digital interactions between your customers and your company is pitch perfect. Ensure that the resulting impression your customers walk away with is the best in the business! 

Confirmed Speakers include:
• Wally Brill, Head of Conversation Design Advocacy & Education, Google
• Rachael Powell, Chief Customer & People Officer, Xero 
• Ingrid Purell, Chief Experience Officer, ME Bank
• Tony Blamey, Chief Product & Customer Experience Officer, Domain Group 
• Donna Maciejewski, Customer Experience Director, Service NSW
• And many more!

CXPA members receive a 20% discount. Please use code: CXPA20

For more information and to register, please click here.

Event Contact
Kye Ling Gan
E: info@coriniumintel.com
P: +612 8916 6161

Location

Pullman on The Park
192 Wellington Parade
Melbourne, VIC 3002
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