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CXPA RTP Acceleration Strategy Inc: 11 Week CX Leadership & Implementation Program
CXPA RTP Acceleration Strategy Inc: 11 Week CX Leadership & Implementation Program
When:
Sep 7, 2021 from 01:30 PM to 04:00 PM (ET)
Associated with
CXPA Recognized Training Providers
Where
Online via Zoom
Description
Looking to implement a CX program that drives value and change in your organization…
As a CX practitioner, you have the responsibility of strategically implementing a program at your organization, but this isn’t without challenges: Getting buy-in from key stakeholders, communication woes, internal alignment etc.
ASI is here to expand and improve your current capabilities and accelerate your career as a CX professional.
All our classes are presented in real-time (via ZOOM) with engaging discussions supported by academic theories and best practices from the CX industry.
Our 11-week interactive curriculum has been designed around the
CXPA certification
best practices with practical application derived from real-life cases.
Going beyond theory, we will explore in-depth key elements of CX such as;
Customer Journey mapping workshop
Exploration of CX dashboard design and development
Role-Playing to understand Closed Loop CX
Step by step methodology on how to calculate the ROI of your CX program
Providing you with a structured framework for your CX implementation & improvement plan to get you started with confidence
An opportunity to interact with like-minded individuals in an engaging online environment.
About the Acceleration Academy:
Headed up by Dr. Anne-Marie van Wyk, our Director of Learning and Solution Development.
First (and only) Canadian-based CXPA Recognized Training Provider.
We understand that everybody learns differently - so we purposely designed our courses to accommodate all Neuro Communication learning styles.
Our Instructors are recognized skilled subject matter experts.
More Information:
Acceleration Academy Overview
Course Brochure
Information Video
Fall 2021 Schedule
Register Here
More information
Location
Online Instructions:
Url:
http://bit.ly/CXLIRegistration
Login:
Use the below link for registration
Contact
Anne-Marie van Wyk
anne-marie@accelerationstrategy.com
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