Bring your favorite morning beverage and join us as we welcome Eric Bruce, CCXP, Head of Visitor Experience and Evaluation for the National Gallery of Art in Washington, DC! Come hear how Eric is building CX coalitions, practices, strategies, and mindsets into the culture of the gallery. We’ll also have a breakout group activity and some small group networking time. Come prepared to interact and bring a friend! We look forward to seeing you online on January 28, 2022.