San Franciso Network: CX for Social Impact

San Franciso Network: CX for Social Impact

When:  Nov 12, 2019 from 5:30 PM to 8:00 PM (PT)

Tuesday, November 12, 2019
5:30 PM - 8:00 PM

221 Main St
San Francisco, CA 94105

Join CXPA SF and SFTech4Good in this unique forum to discuss ways CX and Tech professionals can drive social impact and address societal challenges.

We’ll explore various aspects of utilizing CX to improve your organization's impact with our panel of local experts.

• Listen to candid perspectives from thought leaders and participants in social impact initiatives.

• Hear about their success, challenges, and how they continually pursue CX milestones.

• Understand how CX is leveraged in healthcare, nonprofits, and other industries.

Bring your questions and challenges, as there will be time for Q&A to further direct the conversation.


Suzanna Rush - Head of Fundraising at Wefunder

Originally from "the sticks," Northern California, Suzanna has been working with startups since 2014. Prior to her current role leading the Operations Team at Wefunder, she ran operations for the U.S. division at, a non-profit that expands access to capital for entrepreneurs through small loans. Suzanna has been at Wefunder since early 2018, helping founders from across the country raise capital from their fans and customers. Wefunder is the largest equity crowdfunding platform in the U.S., and has supported over 300 start-ups with $110M in capital. In her spare time you can find Suzanna watching other people climb at the climbing gym and spying on cute dogs.

Vicki Amon-Higa - Co-Founder & Chairperson of the Board at Animal Assisted Happiness

Vicki co-founded Animal Assisted Happiness (AAH) more than ten years ago. AAH enriches the lives of youth with needs through barnyard animal interactions at their Smile Farm and mobile barnyard visits, creating moments of joy and happiness throughout the AAH Community. Their vision is a ‘Million Smiles’. When not at the barnyard, Vicki leads her consulting firm, Amon-Higa & Assoc LLC, to partner with leaders throughout organizations to identify and drive improvements that matter to employees, customers and shareholders. Her professional life includes roles at Hughes Aircraft, Florida Power & Light, NeXT Computer, ADPgsi (Paris, France), Pixar, Apple, Intuit, Palo Alto Medical Foundation, Symantec, Cisco and more. She has a BA in Asian Studies from UC Santa Barbara and a Master’s in International Management from the Thunderbird School of Global Management.

Sangeeta Agarawal, RN, MS - Founder and CEO at Helpsy Health

Ms. Agarawal is passionate about empowering people to live life to the fullest by making integrative medicine accessible to people where they are. She started her career as a software engineer in Silicon Valley, working for companies including IBM, Motorola/Google. She then developed the world's first mobile video technology at a startup later acquired by Skype, this invention continues to change the world even today. She then changed her career into integrative medicine by studying, practicing and conducting research in both eastern and western medicine. She spent the next decade as a researcher, oncology nurse and integrative medicine practitioner at institutions including the Mayo Clinic, Stanford Cancer Center, and UCSF Cancer Center.

Her groundbreaking research work on the development of algorithms for clinical impact of integrative medicine was recognized by UCSF and NSF, and she received support from them to start Helpsy, the world's first Artificial intelligence nurse for holistic symptom management and navigation (San). San can automatically create a personalized care plans and provide dynamic support to patients through integrative technologies, empowering patients and clinicians alike. Helpsy has served tens of thousands of patients from all over the world and the data generated provides insights that have never been captured or understood before.

She is passionate about empowering people in health care to understand and be at the forefront of the technology revolution. She is a nationally recognized speaker and author. She leads innovation initiatives at both SIO and ONS, and serves on the board of NCI PDQ for integrative medicine. She serves on the board of innovation centers and health care startups. She believes women deserve an equal place and is involved in several leadership initiatives to move the needle.


Tiffany Apczynski - VP of Public Policy and Social Impact at Zendesk


5:30–6:30pm: Open Networking

6:30–7:00pm: Panel Discussion

7:00–7:30pm: Q&A with Panelists

7:30–8:00pm: Final Networking

As always, please join us for a fantastic evening of food and drink, great conversation, and learning! Thank you for supporting CXPA SF. We are a community of customer experience professionals and leaders.

Best regards,

CXPA San Francisco Local Networking Team

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Thank you to our Event Sponsors!

Presenting Sponsor: DocuSign

Supporting Sponsor: Medallia

Supporting Sponsor: Zendesk


221 Main St
San Francisco, CA 94105
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