CXPA Webinar Presented by Confirmit: Shape Your CX Program to Success

CXPA Webinar Presented by Confirmit: Shape Your CX Program to Success

When:  Jun 16, 2020 from 2:00 PM to 3:00 PM (ET)
Tuesday, June 16, 2020
2:00 PM - 3:00 PM ET


Shape Your CX Program to Success
How do you know you’re on the right path with your CX program? Are you focusing on the right things?

Whether you are at the beginning of your CX journey, or further along the road to maximum maturity, working out where to invest your energy can be a daunting task. In this webinar, Bob McGinn, Director, CX Consulting at Confirmit will speak to Heidi Mastellone, Jim McKeown, and Davide Filato from Selective Insurance, one of Confirmit’s much-loved clients where they will talk through their CX journey so far and provide you with some frameworks for future CX success. These frameworks are designed for you to take away, build, and shape in a way that works for your organization.

Bob_profile_pic__1_.pngBob McGinn
Director, CX Consulting

Bob is a seasoned consultant with nearly two decades of expertise, leading and managing programs to enhance the customer experience and providing insights to a wide variety of industries.What excites Bob most is going beyond providing best-in-class consultative services to helping organizations create a customer-centric culture that guarantees they are at the center of all business decisions – this is when true change and impact takes place. Bob will help you start with the What, get to the Why and evolve to the How. Once he has worked with your organization, any employee, from the Call Center to the C-suite, will be able to answer this one simple question, “What’s the experience like for your customers?”In addition to his expertise in building out “Voice of the Customer” programs and customer-centric cultures, Bob has led a myriad of quantitative and qualitative research projects and is extremely resourceful at combining internal and external data sources to answer complex business questions and turn insights into actions.

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