CXPA Sponsored Webinar by Verint: Leverage New Citizen Behavior Research

CXPA Sponsored Webinar by Verint: Leverage New Citizen Behavior Research

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When:  Jul 11, 2023 from 01:00 PM to 02:00 PM (ET)

CXPA SPONSORED WEBINAR BY VERINT - July 11 @ 1:00 PM ET

Leverage New Citizen Behavior Research to Drive Satisfaction and Growth

A deep dive into the performance of federal government services. Find out how US citizens feel about their experiences - both digital and in-person.

This latest edition of Verint’s eGov Experience Index looks at the performance of desktop, mobile and location services across the US federal government, including the executive branch.


The data charts the shifts in citizens’ behavior and needs in the two years between 2020 and 2022, exploring the legacy of COVID lockdowns and how it has impacted the way government services need to be delivered.
In the latest eGOV report you’ll find:
• The impact of the Biden Administration’s focus on improving citizens’ digital experiences
• How government desktop services outperformed private industries
• The success seen from investing in world class in-location services during the pandemic


Join Verint’s VP of Business Development Brian Koma and Deneen Davis, Senior Manager of Customer Analytics as they unlock these insights.

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