B2B CX: Take Your Program to the Next Level - CXPA Webinar Presented by Walker

When
Thursday, April 29, 2021
2:00 PM - 3:00 PM ET

Where
Online

B2B CX: Take Your Program to the Next Level

When it comes to customer experience, B2B companies lag behind. In fact, many of them have not even left the starting line!

A new research report from Walker puts a spotlight on some of the unique challenges of B2B companies and provides practical advice for CX leaders -- whether they are just starting out or they have an established program in place.

This webinar will help CX leaders ...

• Realize why CX maturity is so low among B2B companies
• Understand six key strategies to create “next-level” programs
• Generate actionable insights that lead to real ROI.

What’s more, registrants will receive access to two great B2B reports from Walker! Join us for this informative webcast and learn how you can take your program to the next level.

Brad Harmon, CCXP
VP, Advisory Services, Walker 

With more than 25 years experience, Brad provides insightful advice to B2B CX leaders across a wide range of industries.


Troy Powell, PhD
VP of Strategy & Analytics, Walker 

The lead author of Next-Level CX for B2B Companies, Troy works provides innovative thought leadership for CX leaders.