WhenWednesday, November 18, 20201:00 PM - 2:00 PM ETWhereOnline
Digital Experience and the Importance of Customer Memory
Join Founder and CEO of Beyond Philosophy, Colin Shaw, and Chief Strategy Officer at ERC, Stephanie Todd, for a conversation around the importance of creating memorable customer experiences. We'll discuss how digital and behavioral science fuse to enable the humanization of technology, what Colin and Stephanie are observing from a business perspective on the topic of CX, and how third-party vendors like Airkit are helping companies better their customer engagement.
Founder & CEO
Beyond Philosophy LLC
Beyond Philosophy has been recognized by LinkedIn as one of the world's top influencers on CX.
Colin is recognized by Linkedin as one of the ‘World's Top 150 Business Influencers’. He is the co-host of the highly successful Intuitive Customer podcast. He is the Founder & CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value. He capitalizes on this by improving customer experience to meet these needs thereby retaining and acquiring new customers across the market. Colin is also an accomplished keynote conference speaker who can inspire organizations to focus on their customers.Stephanie Todd
Chief Strategy Officer
Stephanie is a customer-focused executive leading global organizations and partners through strategic customer experience and growth transformations. As Chief Strategy Officer at ERC, she's creating innovative technology and customer experience programs and offerings that are rooted in rigorous operations and innovative digital channels for their global contact center clients. In their business, values and people are the differentiators, and she's passionate about helping her clients exceed their customer experience objectives whether through voice, email, chat, and/or social media customer care, as well as back-office programs like content moderation, ad review, and autonomous vehicle tagging.