Tuesday, October 1, 2019
7:30 AM - 9:30 AMWhere
246 Bourke St
Melbourne, VIC 3000Cost
Members - $15
Non-Members - $20Description
CX DAY was created by the Customer Experience Professionals Association to celebrate the professionals and companies that make great customer experiences happen.
Every year CXPA Melbourne has the honour of being the first city in the world to start the celebrations and we hope you can join us.
Here the latest trends and inspirational stories that will touch our hearts and take pride in the work we do for our people and customers!
07:30 - 08:00 Registration & Breakfast
08:00 - 08:05 Welcome (CXPA Melbourne Network Lead - Anita Siassios & CXPA CEO Greg Malia live from Minneapolis, USA)
08: 10 - 08:20 CX A Global Perspective - Jeanne Bliss, CCXP - California, USA
08:20 - 08:35 Patient Experience - Royal Children's Hospital Philomena Ciavarella
08:35 - 08:40 Door Prize 1
08:40 - 08:55 CX Transformation - Toll Logistics - Christina Wilson
08:55 - 09:00 Door Prize 2
09:00 - 09:30 Networking