Twin Cities Network: Using Measures to Create Connections; Build a Compelling CX Scorecard

Twin Cities Network: Using Measures to Create Connections; Build a Compelling CX Scorecard

When:  Apr 2, 2019 from 05:30 PM to 08:00 PM (CT)
When
Tuesday, April 2, 2019
5:30 PM - 8:00 PM

Where
Schwan's Consumer Brands
8500 Normandale Lake Blvd
24th Floor
Bloomington, MN 55437

Description
While Customer Experience (CX) leaders understand that connecting their work to business growth is critical, very few have the tools, measures and scorecards in place to do that.

Implementing an effective CX measures program and method to report on progress is more complicated than just defining some measures and periodically publishing them.

Companies need to build a holistic program that focuses on what they measure, how those measures drive decisions, and how they measure progress. We’ll start the evening by briefly reviewing the basics of customer experience measurement and the components of a measurement framework, then break out into groups for small group learning.

If you already have a CX measurement scorecard, please bring it!

Location

Schwan's Consumer Brands
8500 Normandale Lake Blvd
24th Floor
Bloomington, MN 55437
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