CXPA Sponsored Webinar by Medallia: The Journey of the Employee Experience

CXPA Sponsored Webinar by Medallia: The Journey of the Employee Experience

When:  Jul 18, 2019 from 2:00 PM to 3:00 PM (ET)

July 18, 2019
2:00 PM - 3:00 PM ET


The Journey of the Employee Experience

Many companies that crush it on customer experience also appear at the top of “great places to work” lists. It’s no coincidence. Designing organizations to serve people – employees and customers – creates a virtuous cycle that’s great for both. To win the battle for customers, firms need to treat employees as valuable assets, engage them in a higher purpose, optimize their experience and enable them with digital tools to serve customers better.

Join Brian Andrews, CCXP, Sr. CX Principal at Medallia, Paul Hagen, Head of CX Strategy & Innovation at West Monroe Partners, and Erik Otteson, Director of People Technology & Analytics at Medallia for a webinar on The Journey of the Employee Experience.

Key takeaways will include:

  • The CX impact tapping into the most important asset: employees
  • Why engaging and empowering employees with real-time, relevant VOE drives better business performance
  • The common pitfalls companies encounter and how to avoid them
  • Best practices for getting started and advancing employee engagement

brian_andrews.jpgBrian Andrews, CCXP
Sr. CX Principal

Brian, Medallia’s Senior CX Principal, spent the prior 18 years in leadership roles in customer experience (CX), product management, and process improvement at HP, Intuit, and Sprint. He is a founding member of the board of directors of the Customer Experience Professionals Association (CXPA) and a Certified CX Professional (CCXP). 

PaulHagen.jpgPaul Hagen
Head of CX Strategy & Innovation
West Monroe Partners

Paul Hagen is a senior principal with West Monroe Partners in San Francisco where he heads the firm’s customer experience and innovation strategy. He is an experienced strategy, customer experience, and marketing professional with over 25 years of market research, human-centered design, technology and digital strategy, facilitation and project management experience. 

Erik_Otteson__web_.jpgErik Otteson
Director of People Technology & Analytics

Erik leads the People Analytics and Global HRIS teams at Medallia. Erik has previously led the People Analytics teams at Tesla and Snap Inc., and was a senior member of the Workforce Planning & Analytics team at Electronic Arts. Before that, he spent over a decade in Talent Acquisition at Electronic Arts and Microsoft. Erik's educational background is in Philosophy, and he has spent 5 years working outside the United States in Vancouver.



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