CXPA Indianapolis Networking Breakfast

Join other customer experience professionals for breakfast and lively discussion on a variety of CX topics.

Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45. Some stay to chat, but we typically wrap up by 10:00 am. Everyone picks up their own tab for breakfast.

JUNE TOPIC: Ensuring EX and CX Teams Are Working Together

The experience employees have will absolutely affect the experience customers have. The two experiences are usually managed by different people, which means that the two teams need to communicate and coordinate.

We'll use Conversation Starters To Ensure EX and CX Teams Are Working Together by Annette Franz as a guide to discuss what conversations should be had and how to get those started.

Come and join in the discussion!