CXPA Sponsored Webinar by InMoment: The Future of Feedback: Adapting Customer Listening for Our...

When
Thursday, May 7, 2020
2:00 PM - 3:00 PM ET

Where
Online

The Future of Feedback: Adapting Customer Listening for Our Changing World
It’s a fact: today’s customers have started pushing back against long form surveys. Between survey fatigue and the continuous increase in digital transactions, it is becoming more and more apparent that the brands who embrace the future of feedback and go beyond traditional listening methods will rule the day. But what does that mean for your listening program?

Join InMoment XI Strategist Jim Katzman and InMoment Senior Director of Global Strategic Insights Radi Hindawi as they discuss how you can create a listening program that:

• Derives more value from text analytics by leveraging unstructured feedback from any listening post
• Drives deep learning that enables  effective transformations
• Delivers evolutionary customer experience through a combination of modern tech and strategic services

We hope you’ll join us!

Jim Katzman
Principal, CX Strategy & Enablement
InMoment

Jim’s wealth of sales and customer experience knowledge makes him an invaluable asset to InMoment. Prior to joining the company as a Principal of CX Strategy & Enablement, Jim accrued valuable experience on both sides of the sales relationship while working for such big names as Verizon, American Online, and Asurion. Jim is adept at using customer feedback to pinpoint deep-rooted problem areas within organizations, and is even more proficient at fixing them.

Radi Hindawi
Senior Director of Global Strategic Insights
InMoment  

Radi has been working in the research and experience industry for close to 15 years. He is currently the Senior Director of Global Strategic Insights and partners with clients on a research, consultative, and strategic level to derive key insights from customer, employee, and non-survey based data.