Countdown to CX Day: The CX Futurist (Americas Region)

Countdown to CX Day: The CX Futurist (Americas Region)

When:  Oct 1, 2018
When
Monday, October 1, 2018
(Webinar will be released on this day)

Where
Worldwide Online

How to access
Click here to access the webinar
(Page will go live on October 1)

Description

Technologies such as artificial intelligence and machine learning are rapidly getting operationalized, and organizations are striving to leverage these technologies to address source of customer pain points in real-time or near-real time rather than depending on post-transaction surveys.

These technologies are also increasingly present in platforms driving uniform omnichannel customer experience.

The CX Futurist panel will discuss exciting technology trends in the field of customer experience, and how they will impact the future of CX.


Moderated by Vasu Rao, Customer Experience Manager at West Monroe Partners

Panelists:
  • Sue Duris, Director of Marketing and CX at M4 Communications
  • Paul Hagen, Senior Principal at West Monroe Partners
  • Musa Hanhan, Sr Director, Customer Experience & NPS

For more information about all of our CX Day online events, please click here.