Toronto Network: Virtual Event - CX Strategies for Challenging Times

Toronto Network: Virtual Event - CX Strategies for Challenging Times

When:  May 28, 2020 from 1:00 PM to 2:30 PM (ET)
Thursday, May 28, 2020
1:00 PM - 2:30 PM



At this May 28th Virtual Event local CX experts will showcase innovative ways for organizations to keep Customer and Employee Experience alive throughout the evolving situation. The event will bring the Toronto CXPA community together to:

  • Learn concrete examples that each of us can use.
  • Feel the sense of community as we build our collective resilience.

Current Line-up of Speakers

Roger Pugsley (Pugsley CX Consulting)

Roger is NPS Certified by Bain and widely recognized for CX best practices. He has been sited for best practices in CX research papers by Forrester Research, The Temkin Group, Lynn Hunsaker of ClearAction Continuum, and Tema Frank, author of People Shock. He has been an invited speaker at National and International CX conferences (Forrester CX Forum, CX Strategies Summit, IQPC CX Exchange, CSPN CX Conference, CX Week Canada). His organizations have won CX awards from The Temkin Group, BOMA Canada (5 years in a row), and CSPN.


Shannon Ballard (Jan Kelley)

Shannon is the Vice President of Customer Innovation and part of the ownership team at Jan Kelley, Canada's leading B2B digital creative agency who is also known for recently winning the Waterstone Most Admired Culture award. With 20 years of experience in brand development and customer experience strategy, she is an award winning marketer, with a proven track record for helping organizations position, develop and differentiate brands to inspire employees and drive growth. Shannon holds the CCXP designation and specializes in brand strategy, customer experience and brand experience.

Thank you to our Local Event Sponsors!
Qualtrics and Bond Brand Loyalty!

Thank you to our Global Gold Sponsor!


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