Boston CXPA – Driving Change Management Based on Voice of the Customer

Join us for an engaging discussion on driving change management based on voice of the customer that shapes future customer experiences.

The value of the voice of the customer in shaping customer experience is well known, however driving meaningful and impactful change can be the real challenge.  One of the biggest opportunities that impacts us all is in the healthcare industry.

 

Session attendees will hear from leaders in the healthcare industry and learn how they’re using voice of the customer to create action, and how both planned and unplanned change is being driven across their organizations. The panel discussion is geared towards being a stimulating forum for idea generation and insight sharing relevant to any industry where shaping future customer experience that creates referenceability and brand loyalty is important.