CXPA RTP Course: Australia/Asia CCXP Exam Prep with Lynn Hunsaker RTP & Anita Siassios

CXPA RTP Course: Australia/Asia CCXP Exam Prep with Lynn Hunsaker RTP & Anita Siassios

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When:  Nov 9, 2020 from 9:00 AM to 12:00 PM (AEST)

Increase your CX capability & prepare for the CCXP (Certified Customer Experience Professional) accreditation with CXPA Recognized Training Provider ClearAction Continuum.

Delivered over a 3 week period: 2 competencies per week

Monday 9th Nov 9-Noon AEDT

Customer-Centric Culture

Org Adoption & Accountability for CX

Monday 16th Nov 9-Noon AEDT

CX Strategy

CX Metrics, Measurement & ROI

Monday 23rd Nov 9-Noon AEDT

CX Design, Improvement &  Innovation

VoC, Insight & Understanding

REGISTER TODAY: https://www.managingcx.com/services/customer-experience-excellence-course

  • The Customer Experience Excellence Course has been designed by Lynn Hunsaker, (CCXP) who is a CXPA Board Member, Adjunct Professor at University of California Santa Cruz - Silicon Valley Extension, and CXPA Recognized Training Provider.

    • Experienced CX practitioners aiming to validate their mastery and are working towards obtaining CXPA’s internationally recognized certification (CCXP). 
    • Managers and students who are new to the customer experience profession and want to quickly get a grip on the key competencies required to do their job well.We use a blended learning* methodology. Lynn Hunsaker (CCXP, RTP) will deliver the course via live webinar from Silicon Valley with Anita Siassios (CCXP) from Australia providing case studies and student support. Course materials will then be available online for 12 months.

      No pre-requisites, although we recommend a growth mindset with a passion and tenacity for improving the experiences of customers and the people who serve them.

      This course is suitable for:

    • Experienced CX practitioners aiming to validate their mastery and are working towards obtaining CXPA’s internationally recognized certification (CCXP). 
    • Managers and students who are new to the customer experience profession and want to quickly get a grip on the key competencies required to do their job well.

     

    Course Inclusions

    Setting You Up for Success

    • 1:1 Pre-course session with Anita Siassios (CCXP, Forrester CX Pro) who will gain an understanding of your professional CX learning goals.  Our small size classes and flexibility enables us to customise each session to ensure we meet the needs of learners.
    • Course handbook including supporting case studies, latest research papers and templates per competency.
    • 15% discount to complete the CCXP exam with the CXPA.
    • CCXP Exam Preparation online practice questions & quizzes with no expiration.
    • Michael Bartlett’s “CCXP Exam Preparation” PDF booklet containing 17 principles and 40 practice questions with detailed reasoning behind correct answer selection.
    • Access to all online course webinar content for 12 months.
    • Exclusive 12-month free membership to ClearAction Value Exchange platform which includes access to 6 Key Competencies,  additional modules such as Customer-Focused Communication (including trusted advisor, partnering levels, intended outcomes), international live events, peer Q&A, interactive templates,  online community of advice, videos, study highlights, podcasts, slide decks, handbook chapters, infographics, and articles.
    • Competency skills gap assessment template to gauge your current state and develop the future development plan.
    • Topic Mastery and Topic Exploration questions to apply learning to what you’ve experienced in life and to real-life scenarios. These adult learning best-practices are more effective than multiple-choice quizzes.

    Learning Recognition

    • Receive a Topic Mastery Certificate from Lynn after demonstrating your mastery of key points applied to realistic scenarios.
    • Opportunity to present at Customer Experience Conferences & CXPA events

    CX Career Coaching & Ongoing Support

    • 2x 45-minute CX Career Coaching sessions upon completion of course with Anita Siassios (CCXP, Forrester CX Pro).
    • Monthly Q&A session with instructor Lynn Hunsaker (CCXP, RTP).

    Key Outcomes

    • Gain a thorough understanding of CXPA’s (Customer Experience Professionals Association) body of knowledge, supporting tools, methodologies and frameworks to effectively embed the six competencies:
    1. Customer Centric Culture
    2. Customer Experience Organisational Adoption and Accountability
    3. Customer Experience Strategy
    4. Metrics, Measurement, and ROI
    5. Experience Design, Improvement, and Innovation
    6. Voice of the Customer, Customer Insight and Understanding
    • Equip you as a CX leader with the fundamental capabilities and expectations required to succeed in your role.
    • Uplift your CX capabilities to apply holistic customer experience management in your company, minimise inefficiencies and maximize superior management techniques for customer experience excellence and business growth.
    • Prepare and provide you with guidance on becoming a Certified Customer Experience Professional (CCXP) developed by the CXPA.
    • Increase your score for the Certified Customer Experience Professionals (CCXP) exam.
  • REGISTER TODAY: https://www.managingcx.com/services/customer-experience-excellence-course

Location

Dial-in Instructions:
Prepaid registration required: https://www.managingcx.com/services/customer-experience-excellence-course

Contact

Anita Siassios
+0466 368 056
anita@managingcx.com
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