London Network: CX Leadership in These Times

We would love you to join us for our first virtual networking event of 2021where we'll be exploring together how we have been leading CX through the pandemic. Leadership in all organisations is so important at this time.

We have two fantastic speakers: Michelle Morgan of PJoys, talking about Mental Health; and Liz Mallen covering Psychological Safety.

After the presentations we'll have the opportunity to discuss together in small groups our learnings, challenges and achievements in the following areas:

• Customer and Employee Experience during Covid-19
• Virtual Journey Mapping
• Customer and Employee Experience - Life after Covid-19

Looking forward to connecting with you all after so long.

Happy New Year

Kate and Liz